Terms And Conditions

Welcome to Urban Closet, your trusted fashion destination for both wholesale and retail shopping. By visiting our store, browsing our website, or purchasing from us, you agree to comply with the following Terms & Conditions. Please read them carefully before placing your order.

🏪 1. Company Overview

Urban Closet is a well-established wholesaler and retailer based in Rajouri Garden, Delhi, offering premium quality fashion wear and accessories. These terms govern all orders, sales, and interactions with our brand.

💳 2. Orders & Payments

  • All orders are processed only after full payment confirmation (COD is not available).

  • Prices and product availability are subject to change without prior notice.

  • Once an order is placed, it cannot be canceled or modified after dispatch.

  • We reserve the right to refuse or cancel any order due to stock unavailability, technical error, or suspicious activity.

📦 3. Shipping & Delivery

  • Orders are shipped within 1–3 business days of confirmation.

  • Delivery timelines may vary based on the destination and courier service.

  • Customers will receive a tracking number once the order is dispatched.

  • Urban Closet is not responsible for delays caused by courier partners, customs, or unforeseen circumstances.

🔁 4. Return, Exchange & Refund

  • Returns or exchanges are accepted only for unworn, unused products in their original condition with tags intact.

  • A mandatory unboxing video is required for verification.

  • Refunds will be approved only after quality verification by our team.

  • Sale or discounted items are not eligible for returns or refunds.

  • Please refer to our Return & Refund Policy for complete details.

🔒 5. Privacy & Data Protection

  • Your personal information is collected only to process your orders and improve our services.

  • We do not sell or share your personal details with third parties.

  • All payments and customer data are protected with secure encryption methods.

  • For more details, please read our Privacy Policy.

⚠️ 6. Product Disclaimer

  • We strive to display accurate product images and descriptions, but minor color or texture variations may occur due to lighting or screen settings.

  • Urban Closet will not be responsible for such minor differences.

⚖️ 7. Limitation of Liability

  • Urban Closet shall not be held liable for any indirect, incidental, or consequential damages arising from product misuse or delayed delivery.

  • Our total liability under any circumstances shall not exceed the total amount paid for the order.

📚 8. Governing Law

  • All disputes are subject to the jurisdiction of Delhi courts only.

  • These Terms & Conditions shall be governed by and interpreted under the laws of India.

📞 Contact Us

For any questions or support, feel free to contact our team:
• Retail: 7303800330
• Wholesale: 9717449180
📍 H-44, Shop No. 6, Rajouri Garden Main Market (Next to Atul Chaat)