Privacy Policy

At Urban Closet, your privacy is our top priority. We are committed to protecting your personal information and ensuring a safe, transparent, and trustworthy shopping experience.

This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store — whether online or offline.

🧾 Information We Collect

We may collect the following details when you interact with us:

  • Personal Information: Name, contact number, email address, billing and shipping address.

  • Order Information: Product details, payment information, and transaction history.

  • Communication Data: Feedback, messages, or inquiries you share with us through calls, WhatsApp, or email.

  • Technical Data: Device type, IP address, and browsing data (for online visitors).

💡 How We Use Your Information

Your data helps us to:

  • Process and deliver your orders accurately.

  • Provide better customer support and service updates.

  • Send promotional offers, discounts, or new collection alerts (only if you opt-in).

  • Improve our website and customer experience.

We never sell or rent your personal information to any third party.

🧠 Data Security

We maintain strict physical and digital security measures to protect your personal data from unauthorized access, misuse, or disclosure. All payment transactions are encrypted and handled through secure payment gateways.

🔄 Data Sharing

We may share limited information with trusted partners only when necessary to:

  • Deliver your orders (e.g., courier companies).

  • Process secure payments.

  • Comply with legal or regulatory requirements.

🕒 Data Retention

We retain your personal information only as long as it is necessary to fulfill the purpose it was collected for — such as completing your purchase or complying with tax and legal obligations.

⚙️ Your Rights

You have full rights to:

  • Access and review the personal information we hold about you.

  • Request correction or deletion of inaccurate data.

  • Opt out of marketing communications anytime.

📞 Contact Us

If you have any questions or concerns about our Privacy Policy, feel free to reach out to us:

• Retail: 7303800330
• Wholesale: 9717449180
📍 H-44, Shop No. 6, Rajouri Garden Main Market (Next to Atul Chaat)