Refund Policy
At Urban Closet, customer satisfaction is our top priority. We take pride in offering high-quality products and ensuring a smooth shopping experience for all our retail and wholesale customers.
Please read our refund terms carefully before placing your order.
🔄 Refund Eligibility
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Refunds are only applicable in cases where:
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You receive a damaged, defective, or incorrect item.
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The issue is reported to our team within 2 days of delivery along with a clear unboxing video as proof.
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Refunds will be processed only after our quality team verifies the claim and approves it.
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If the product has been used, worn, washed, or altered, it will not be eligible for a refund.
🚫 Non-Refundable Situations
Refunds will not be issued in the following cases:
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No unboxing video provided.
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The product is returned without original packaging or tags.
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The issue reported after 2 days of receiving the order.
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Minor color variations due to lighting or screen resolution.
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Products bought during sale, discount, or clearance events.
💳 Refund Method
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Once approved, refunds will be processed within 7–10 business days to the original mode of payment or as store credit (as per your choice).
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For COD orders, refunds will be issued via bank transfer or UPI after verification.
📦 Return Shipping for Refunds
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Customers must ship the product back safely after return approval.
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If the error is on our part (wrong or damaged item), Urban Closet will bear the return shipping charges.
💬 Need Help?
For any refund-related queries, reach out to our support team:
• Retail: 7303800330
• Wholesale: 9717449180
📍 H-44, Shop No. 6, Rajouri Garden Main Market (Next to Atul Chaat)
