At Urban Closet, we value your satisfaction and strive to provide you with premium-quality fashion at the best prices. As a trusted wholesaler and retailer from Rajouri Garden, Delhi, our goal is to ensure every customer has a smooth shopping experience.
🔁 Return & Exchange Eligibility
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Returns or exchanges will be accepted only if the product is unworn, unused, and in its original packaging with all tags intact.
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Customers must provide a clear unboxing video of the product at the time of opening. This video helps our team verify the condition and authenticity of the item.
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The request must be made within 2 days of delivery through our official contact channels.
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Products purchased during sale or clearance are not eligible for return or exchange unless received in damaged or defective condition.
⚙️ Verification Process
Once we receive your unboxing video and return request, our quality team will review and verify the issue.
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If approved, we will initiate a replacement or store credit depending on the situation.
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If the video or product condition fails verification, the return request will be declined.
🚚 Return Shipping
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The customer is responsible for sending back the product securely.
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In cases of incorrect or damaged delivery from our end, Urban Closet will bear the shipping cost.
📦 Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
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Innerwear & lingerie
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Accessories
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Customized or altered products
💬 For any return/exchange assistance, please reach out to our support team at:
📞 [Add your contact number]
📧 [Add your email ID]
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